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Vitagenis Refund Policy

Effective Date: November 25, 2023 at 6:23 p.m.

Thank you for choosing Vitagenis. We want to ensure your satisfaction with our vitamins. Please read our refund policy carefully.

1. Refund Eligibility:

  • Refunds are available for unopened and unused vitamin products returned within 30 days from the date of purchase.
  • To be eligible, products must be in their original packaging and in the same condition as received.

2. Refund Process:

  • To initiate a refund, please contact our customer service at support@vitagenis.com
  • Provide your order number and reason for the return.
  • Once your return is approved, we will provide instructions on how to return the product.

3. Return Shipping:

  • Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product.

4. Processing Time:

  • Refunds will be processed within 30 days of receiving the returned product.
  • The refund will be issued to the original payment method.

5. Exchanges:

  • We do not offer direct product exchanges. If you wish to exchange a product, please follow the refund process and place a new order.

6. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately.
  • Provide details and, if possible, attach a photo of the damaged or defective item.
  • We will arrange for a replacement or refund, including return shipping costs.
7. Non-Refundable Items:
  • Opened or used products are not eligible for a refund.
  • Shipping and handling fees are non-refundable.
8. Cancellations:
  • Orders may be canceled before they are shipped. Once shipped, the standard refund policy applies.
9. Policy Updates:
  • We reserve the right to update or modify this refund policy at any time. The effective date will indicate the latest revision.

If you have any questions or concerns about our refund policy, please contact us at support@vitagenis.com
Thank you for choosing Vitagenis.

Vitagenis
10901 Katy Freeway Suite 208 Houston, TX. 77079

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