Vitagenis Refund Policy

Effective Date: November 25, 2023 at 6:23 p.m.

Thank you for choosing Vitagenis. We want to ensure your satisfaction with our vitamins. Please read our refund policy carefully.

1. Refund Eligibility:

• Refunds are available for unopened and unused vitamin products returned within 30 days from the date of purchase.
• To be eligible, products must be in their original packaging and in the same condition as received.

2. Refund Process:

• To initiate a refund, please contact our customer service at support@vitagenis.com
• Provide your order number and reason for the return.
• Once your return is approved, we will provide instructions on how to return the product.

3. Return Shipping:

• Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product.

4. Processing Time:

• Refunds will be processed within 30 days of receiving the returned product.
• The refund will be issued to the original payment method.

5. Exchanges:

• We do not offer direct product exchanges. If you wish to exchange a product, please follow the refund process and place a new order.

6. Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us immediately.
• Provide details and, if possible, attach a photo of the damaged or defective item.
• We will arrange for a replacement or refund, including return shipping costs.